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Shipping and Refund Policy

Shipping Policy

Processing Time

Orders placed Monday through Friday are typically processed the next business day, except for custom, made-to-order, or made-on-demand items. For these items, the lead time specified at checkout applies. If there is any discrepancy between product descriptions and the checkout lead time, the lead time at checkout takes precedence.

Orders placed on Saturdays, Sundays, or U.S. Federal Holidays will be processed on the next business day.

International Orders

International orders may require additional processing time due to customs and export requirements.

International Taxes and Duties

International customers are responsible for any customs duties, taxes, or fees imposed by their country’s government. These charges are not included in the product price or shipping cost and must be paid by the recipient upon delivery. Please check with your local customs office for details before ordering.

Shipping Times

We do not guarantee specific delivery times. Shipping timeframes are estimates and may vary due to:

  • Order processing times
  • Carrier performance
Address Accuracy and Delivery Issues

Please ensure your shipping information is complete and accurate. We are not responsible for lost, missing, or delayed parcels due to incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an "undeliverable address," a reshipping fee may be applied to send the items again.

Damaged or Lost Shipments

If your order arrives damaged, please contact support@zeroracewear.com within 7 days of delivery with photos of the damage. We will work with the carrier to resolve the issue and may replace the item at no cost, subject to verification. For lost shipments, please notify us within 14 days of the estimated delivery date. We are not responsible for delays or losses caused by the carrier, but we will assist in filing claims where applicable.

Delays Beyond Our Control

We are not liable for delays in processing, production, or shipping caused by events beyond our control, including but not limited to natural disasters, supply chain disruptions, or carrier issues. We will notify you of any significant delays and work to fulfill your order as soon as possible.

Refund and Return Policy

Payment Terms

Full payment is required at the time of order placement for all products, including custom, made-to-order, or made-on-demand items. If a payment fails or is declined, we will notify you to provide an alternative payment method within 48 hours. Failure to complete payment may result in order cancellation without further notice.

Order Cancellations

Due to the custom nature of our products, orders cannot be canceled once production has begun. For non-custom items, cancellations may be requested within 24 hours of order placement by contacting support@zeroracewear.com. Approved cancellations may be subject to a processing fee to cover administrative costs. Refunds for canceled orders, if approved, will be issued to the original payment method within 5-7 business days.

Non-Returnable Items

We do not accept returns on the following made-to-order or personalized products:

  • Riding gear
  • Graphics kits
  • Seat covers
  • Any custom printed or personalized items

These products are specifically made for each customer and cannot be resold or restocked.

Graphics

Please double-check all details before placing your order, including:

  • Colors
  • Race numbers
  • Spelling
  • Logos

Once a graphic kit is printed, no changes can be made.

Seat Covers

Custom seat cover orders are final upon checkout and cannot be changed or returned. Please review all options carefully before placing your order.

Errors or Defects

If there is an error on our part (e.g., a mistake in printing or sewing), please email a clear photo of the issue to support@zeroracewear.com. If the mistake is confirmed, we will remake and ship the corrected item at no cost to you.

Limited Warranty

Our products are crafted with high-quality materials and meticulous attention to detail. If you identify a manufacturing defect (e.g., faulty stitching or printing errors not caused by customer-provided specifications), please contact support@zeroracewear.com within 30 days of delivery. Include a clear photo of the defect and a description of the issue. We will review your claim within 5 business days and, if approved, repair or replace the defective item at no cost to you. This limited warranty does not cover normal wear and tear, improper use, or issues arising from customer-specified customizations (e.g., incorrect colors, logos, or race numbers).

Contact Us

For any questions about our Shipping and Refund Policy or to report an issue with your order, please email support@zeroracewear.com. We aim to respond within 2 business days. In the event of a dispute, we encourage customers to contact us directly to resolve the issue before escalating to third parties.

Policy Updates

We reserve the right to update or modify this Shipping and Refund Policy at any time without prior notice. The most current version will be posted on this page. Please review this policy before placing an order to ensure you understand our terms.